Following widespread dissatisfaction with Cyberpunk 2077’s last-gen performance and issues with getting refunds on the PlayStation store, Sony will now allow disgruntled players to refund the highly-anticipated open world RPG. In addition, it has gone ahead and pulled the game from its store.
In a statement on the PlayStation website, Sony said, “SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.”
Some hours after Sony's statement, Cyberpunk 2077 developer CD Projekt Red said that it was "working hard to bring Cyberpunk 2077 back to PlayStation Store as soon as possible".
CD Projekt Red had previously apologized for the poor last-gen performance and said players can “opt to refund” their copy. However, PlayStation users ran into the issue of Sony’s strict policy, which only allows refunds within 14 days after the purchase date and additionally requires that the game was not downloaded or streamed. That Sony is now making an exception for Cyberpunk 2077 and even removed the game paints a rather serious picture.
Cyberpunk 2077’s release has been a mix of bad and good for CD Projekt Red so far. The developer made back development and marketing costs through pre-orders alone, but the state of Cyberpunk 2077’s release was such that it suffered an estimated $1.4 billion drop in stock value. CD Projekt Red is currently working on performance patches for the game as well as next-gen ports; Cyberpunk 2077 is already playable on PS5 and Xbox Series X/S, but only via backwards compatibility for now.
You can head over here to read Sony’s full statement and/or to submit your refund request.