HUAWEI Service Upgrade Program: Get Incredible Service and Save up to RM80!

When it comes to purchasing HUAWEI devices, whether smartphones or tablets, there is no doubt that after-sales service and support plays just as important of a role as the device. Thus, HUAWEI are now introducing their brand new Service Upgrade Program. This program was built around the brand’s idea of delivering heartwarming and trustworthy service to their customers, and they are continuing to do so by offering free basic services to users. More than just a policy, it reflects HUAWEI’s push to strengthen customer care and elevate the overall user experience beyond the product.

So, if you’re looking to sign up for HUAWEI’s Service Upgrade Program, then be sure to follow the steps below:

Step 1: HUAWEI Customer Service Center

The first step to kick start the HUAWEI Service Upgrade Program is relatively simple unlike other after-sales services which require users to complete complicated registrations; This one is designed to ensure users will have a straightforward and easy accessibility to the program.

All you need to do first is to locate your nearest HUAWEI Service Centre, and you’ll be able to do so by accessing HUAWEI’s support website where users will be able to fill in their province, city and street address in order to locate the closest HUAWEI Service Centres. This way, even if you’re living in the bustling city, or in a more remote area, you’ll be able to find the closest service centre near you.

Also, with the opening of the latest HUAWEI Service Center at Sunway Geo, customers not only enjoy professional care but also get the chance to experience the latest HUAWEI devices first-hand.

Step 2: Booking a Repair Appointment

Once users have located the HUAWEI Service Centre that is closest to them, the next step is to book a repair appointment, and this is a process that is extremely easy as the button is located just under your recommended location. With this, there is no need to navigate through multiple menus or pages. And with just a single click, users are seamlessly redirected to the dedicated Repair Appointment page.

After this, users will be redirected to the Repair Appointment page where they will be able to make an appointment with the service centre at a date and time that best fits their availability. The process is made simple, ensuring that even first-time users can set up an appointment without hassle.

Services

Not only are the methods to utilise their service easily accessible, but they also offer a wide range of services which are designed to help keep devices run smoothly and to give users peace of mind. Not only that, but during their Service Upgrade Program, users are able to save up to RM80 for certain services.

Free Expert Solutions

During the program, users will be able to get free Expert Solution and get advice by professionals on how to set up their devices, softwares as well as to resolve any complex device issues.

Free Cleaning & Refresh

Asides from that, with Cleaning & Refresh, your devices will be cleaned professionally, removing any dust, dirt and debris from your device and from any key areas like the ports, speakers, and screens. Not only that, but with the refresh aspect, your device will undergo basic checks and adjustments to ensure the device not only looks well-maintained but also performs at its best. Although the cost of this service is usually around RM60 to RM80, during the Service Upgrade Program, users will be able to get this for free.

Free Diagnosis

Moving on, would be Diagnosis, where technicians would help run a thorough check to identify both hardware and software problems. So, if your device is experiencing an issue, whether from battery health and system performance to connectivity and component functionality, the diagnosis feature will help provide an overview of the issue.

Free System Renewal

With the System Renewal service, it focuses on giving devices a fresh start by optimizing their software and restoring smooth performance. This can include updating the operating system, clearing unnecessary files, and fine-tuning system settings to improve speed and responsiveness. Similarly like the Cleaning & Refresh, this service is available for free during this program.

Free Round-trip Shipping

And not only that, for users who are living in areas that only have a handful number of service centres, HUAWEI also allows for them to utilise their postal repair services. So, instead of making a long trip to the nearest location, customers can simply send in their devices for servicing. 

And the thing which makes this option extremely appealing would be that the two-way logistics fee when using postal repairs are completely waived, and this also includes the basic service fees as well. Thus, users would not have to worry about paying for any additional costs just to have their devices looked at.

Not only is the process straightforward and simple, but the entire repair service is expected to take around five to ten days, and this includes both the logistic time and service center repair time. So, users can expect to get their device at a quicker time as well.

Verdict

In conclusion, the HUAWEI Service Upgrade Program is a thoughtful and convenient way to help and assist users in being able to repair their devices. Not only are the methods to carry out the services easy, but users will also be able to utilise the postal repair services for a more time-consuming and cost-effective solution, especially for those who are living outside major city centres. Thus, if you have a HUAWEI device and are in need of help to service your phone, then be sure to head over to one of their service centres today and save up to RM80 during the service upgrade program.